Privacy Policy
Parramatta Cranes (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, request a quote, or engage our services.
Who We Are
Our website address is: https://parramattacranes.com.au. We provide crane hire and lifting services across Sydney and the Central Coast.
Information We Collect
We may collect personal information directly from you when you:
- Submit a contact form or quote request
- Complete a CR7 form or service agreement
- Send us an email or call our business
- Use our website or interact with our online content
The information we collect may include:
- Your name, company name and contact details
- Email address and phone number
- Project details and service requirements
- Address or job site location
- IP address, browser type and device information
- Any information you voluntarily provide in forms or messages
How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver crane hire and lifting services
- Prepare job documentation, SWMS and service agreements
- Improve our website and customer experience
- Maintain business records and comply with legal obligations
Forms, CR7 Agreements & Data Logging
When you submit a form on our website (including CR7 forms), we may automatically collect:
- IP address
- Timestamp
- Browser and device information
This information is used for verification, security, record‑keeping and legal compliance.
Cookies & Website Analytics
We use cookies and analytics tools (such as Google Analytics) to understand website traffic and improve user experience. Cookies may track:
- Pages visited
- Time spent on the site
- Browser and device type
- General location data
You can disable cookies in your browser settings at any time.
Embedded Content & Third‑Party Services
Our website may include embedded content such as videos, maps or articles. Embedded content behaves as if you visited the external website directly and may collect data according to their own privacy policies.
How We Store & Protect Your Data
Your information is stored securely using industry‑standard systems and security measures. We take reasonable steps to protect your data from loss, misuse, unauthorised access or disclosure.
How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purpose it was collected for, including:
- Job records and service agreements
- Legal and compliance requirements
- Business and operational needs
Form submissions, quotes and CR7 agreements may be stored indefinitely for legal and operational purposes.
Who We Share Your Data With
We may share your information with:
- Our internal staff and crane operators
- Trusted service providers (e.g., email hosting, analytics, CRM systems)
- Regulatory bodies if required by law
We do not sell or trade your personal information.
Your Rights
You may request:
- A copy of the personal information we hold about you
- Correction of inaccurate or outdated information
- Deletion of your personal information (where legally permitted)
To make a request, contact us using the details below.
Where Your Data Is Sent
Visitor form submissions may be checked through automated spam detection services and security systems.
Contact Us
If you have any questions about this Privacy Policy or wish to request access to your information, please contact:
Parramatta Cranes
Email: enquiries@parramattacranes.com.au
Phone: 0434 242 777
Website: parramattacranes.com.au